Functional Areas

Computing

computing pic 1

Send email to: bftvtech@ucdavis.edu

What's News...

Request Tracker (RT) Introduction
IT Timelines and Who Does What - March 2013
BFTV Information Technology Support Team

General Information

The BFTV Cluster information technology support team is located in the RMI building complex. The IT team is responsible for computer support in the departments of Food Science and Technology, Textiles and Clothing, Viticulture and Enology, and the BFTV Cluster administrative staff.

The IT team provides complete system administration for the BFTV Cluster and department servers, all staff workstations and technology infrastructure, such as, VPN, DNS, WWW, firewall, wireless access points, printers, scanners and network connections.

The V&E instructional computer laboratory is also maintained by the IT team. There are 18 workstations available for class use. Students enrolled in various courses can receive login credentials for the computer lab by using the Instructional Laboratory Application Form.

IT Support Staff

Johnathon Vidaca - Programmer - 752-3065
Jon Schadt - Programmer - 752-8208
Ben Stopper - IT Manager - 752-9167

For the fastest response to your computer problem please send email to bftvtech@ucdavis.edu. Messages sent to this address are entered into the support ticketing system (Request Tracker), and copied to all of the support staff. Campus users may check the status of their existing requests or submit new requests at https://rt.bftv.ucdavis.edu/SelfService/.

Note: This only applies to requests sent from your ‘@ucdavis.edu’ address. Requests sent using a @gmail.com, @department.ucdavis.edu, or other non-'@ucdavis.edu' address will not be visible via SelfService.

IT TECH TIPS

Download the PDF of Windows 7 Keyboard Shortcuts.

SmartPhone Security
* Android Phone
* Blackberry Phone
* Apple Phone

Additional Information

Backup and Storage Proposal
BFTV VPN
Web Content Management

Quick Links for Computing

Web Content Management
Video Playback Theater - Seminar Recordings
Resource and Conference Room Calendar
Request Tracker Ticketing System
Voting System
Emergency Contact Form
IT Job Timeline Expectations
RT Self Service - See your tickets
RT - Request Tracker Introduction

Useful Forms

Equipment Loan Form
Movement of University Property Form
BFTV Equipment Loan Verification Form
VEN Computing Laboratoy Account Application
Wireless Guest Access (ucd-guest)
Temporary Affiliate Form